Virtual Workshop - Reduce Customer Service Costs with Big Data
Thanks for your interest in our on-demand telco virtual workshop.
Unnecessary truck rolls—that's something every telecom company wants to avoid. Watch this on-demand workshop where we will walk you through how to reduce customer service costs and reduce truck roll with Datameer. Telecoms can develop an analysis that compares care agent log data with truck roll service data. This allows telecom companies to:
Bring together large volume of customer service interaction data, including HR data
Correlate truck rolls work orders with call center data logs
Create sophisticated decision trees to ensure all possible options are used in service calls
Solution Engineer, Datameer
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